FAQ's

Orders & Shipping

Where do you ship from?
For Scandinavian orders, we ship from our stock in Stockholm via PostNord.

How long does shipping take?
Delivery times vary depending on your location. Orders within Sweden typically arrive within 2–5 business days.

Do you offer free shipping?
Yes, we offer free shipping on all orders. However, return shipping costs are the responsibility of the buyer.

Returns & Exchanges

What is your return policy?
You can return your purchase within 14 days, provided it is unworn, unused, and in its original packaging with all tags attached. To initiate a return, contact us—you can read more here.

Can I exchange an item?
We currently do not offer direct exchanges. If you need a different size or style, please return your item and place a new order.

Product & Sizing

How do I know my size?
We recommend checking our size guide on each product page.

What materials do you use?
Our shoes are crafted from 100% leather and high-quality materials, ensuring durability, comfort, and timeless style. Specific material details can be found on each product page.

Other Questions 

How can I contact customer service?
Reach out to us at info@baladigala.se, and we’ll be happy to assist you. We speak Swedish, English and Spanish.

Where are your products made?
Our shoes are proudly designed and crafted in León, Mexico—a city known for its high-quality shoemaking.